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A question about a stay, a long stay, a relocation, a group booking or a corporate account: tell us what you need and our team will reply personally with options and rates.
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Ask a questionWhat time are check-in and check-out?
Check-in is from 3pm and check-out is by 11am. Early arrival and late departure can often be arranged. Just let us know when you book.
Is there a minimum stay?
Most apartments can be booked from a single night, although some dates carry a minimum stay. Weekly (7+ nights) and monthly (28+ nights) savings are applied automatically.
How does check-in work?
Before you arrive you’ll receive a personal arrival guide with directions and access details. Choose secure self check-in or a personal welcome from our team.
Is cleaning included?
Every apartment is professionally cleaned before you arrive. Stays of a week or longer include regular housekeeping with fresh linen and towels, and extra cleans can be arranged at any time.
Can you provide invoices for business stays?
Yes. We issue VAT invoices for every stay and offer consolidated monthly invoicing for corporate accounts.
What is your cancellation policy?
Cancellation terms depend on the rate you choose and are always shown clearly before you pay.
Are your apartments suitable for families?
Absolutely. Many of our apartments have separate bedrooms and generous living space, and travel cots and high chairs are available on request.
Why book direct rather than through a booking site?
Booking with us directly means our best available rate with no platform fees, a direct line to the team who manages your apartment, and more flexibility on arrival, departure and extensions.