Terms of stay

About these terms

These terms apply to every stay booked with Welcome2Stay Limited. By confirming a booking, the lead guest agrees to them on behalf of everyone staying. Corporate accounts and some longer stays may have separately agreed terms, which take priority where they differ.

Booking and payment

• Your booking is confirmed once we have sent written confirmation and received [full payment / a deposit of X%].
• Prices are in pounds sterling and include VAT [confirm you are VAT-registered]. The one-off cleaning and preparation fee is shown before you pay. We do not charge booking fees.
• Weekly and monthly savings are applied automatically to the accommodation cost.

Cancellations

Refunds are made to the original payment method within [14 days].

Arrival and departure

Check-in is from 3pm and check-out is by 11am. Early arrival and late departure can often be arranged on request, subject to availability [and any charge].

Guests

• The lead guest must be at least [18] years old and stay in the apartment.
• The number of guests must not exceed the maximum shown for the apartment.
• [We may ask for photo ID before arrival. Confirm or delete.]

House rules

[Confirm each rule:]

• No smoking or vaping inside the apartment or building.
• No parties or events, and please keep noise down, especially between [10pm and 8am].
• Pets only by prior agreement.
• The apartment may not be sublet or used by anyone not named on the booking.

Damage and deposits

Please treat the apartment as you would your own home and tell us straight away if anything is damaged or broken. Guests are responsible for damage beyond normal wear and tear. [Explain whether you take a security deposit or card pre-authorisation, how much, and when it is released. State any charge for lost keys.]

Cleaning and housekeeping

Every apartment is professionally cleaned before you arrive. Stays of a week or longer include regular housekeeping with fresh linen and towels [confirm frequency, e.g. weekly].

Access to the apartment

We may need to enter the apartment for maintenance, safety checks or housekeeping. We will give reasonable notice, except in an emergency.

Your licence to occupy

Your booking gives you a licence to occupy the apartment as serviced accommodation for the dates booked. It does not create a tenancy, and you do not gain any rights as a tenant. [Have a solicitor confirm this wording, particularly for stays of several months.]

Our responsibility to you

If something isn’t right during your stay, tell us promptly so we can fix it. We are not responsible for loss of or damage to your belongings unless it is caused by our negligence. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be limited by law.

Complaints

Please contact us at . We aim to respond within [2 working days].

Law

These terms are governed by the law of England and Wales.